Overview of Updates

• Personal Shopping
  
  
• Invoice Due Dates
  
  
• Overdue Invoices
  
  
• Credit Card Payments

• Purchasing goods for our customer through Sayward Delivery bank accounts increases the complexity of our bookkeeping, and the cost of our year end accountant and laywer for regulatory filing.

• Going forward, goods that we purchase on your behalf will be billed with a small 5% markup to offset the additional cost of providing this service.

• Pay the retailer or restaurant directly for their goods if the option is available.
  

• Recently we had to turn away business from a customer who wanted us to purchase and deliver goods for them. This is due to Sayward Delivery's bank account being entirely used up with purchases on behalf of our customers who had not paid yet for their goods or delivery.

• Residential invoices are now due once the delivery is complete and the invoice has been sent. If the invoice remains unpaid after 3 days, a small 5% fee will be charged to help offset the cost of using credit when cash flow is unexpectedly reduced due to non-payment.
  
  
• Business and Government invoices are due once the delivery is complete. Unpaid invoices after 14 days will incur a 5% late fee to help offset the cost of using credit when cash flow is unexpectedly reduced due to non-payment.

• Pay invoices upon receipt, or at least before they are late.

Credit Card Payments

• Providing credit card payments costs Sayward Delivery monthly fees and transaction fees.
  
  
• When we purchase goods on behalf of a customer and get paid by credit card, the actual amount we receive is less than the amount we have paid. In other words, we lose money on that transaction.

• Credit card payments will be subject to a small 5% fee to offset the cost.

• Pay by email money transfer.
  
  
• Pay by cash.

Summary

• The changes listed above will allow us to keep our  delivery prices steady despite rising gas prices. Delivery of a small item (such as a prescription) from Campbell River to Sayward is still only $10!
  
  
• If you read this post and think it is about you specifically, rest assured that it is not. These updates are a result of a mind blowing amount of purchases and deliveries in a short period of time that simply overwhelmed our financial reserves and prevented us from serving even more customers.
  
  
• If you have a specific need that does not align with the above changes, please contact us with your request and we will do our best to work with you.